Last updated February 2, 2022

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FlexCharging, Inc. Privacy Notice for California Residents

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This Privacy Notice for California Residents supplements the information contained in FlexCharging’s GENERAL PRIVACY POLICY and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Policy.

Information We Collect 

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include: 

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• Publicly available information from government records.
   

• Deidentified or aggregated consumer information. In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
  
  Category Examples Collected: 
  A. Identifiers. - YES
  A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
  
  B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).  - YES
  A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. 
  
  C. Protected classification characteristics under California or federal law.  - NO
  Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). 
  
  D. Commercial information. - NO
  Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. 
  
  E. Biometric information. - NO
  Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
  
  F. Internet or other similar network activity. - YES
  Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
  
  G. Geolocation data. - YES
  Physical location or movements. 
  
  H. Sensory data - NO
  Audio, electronic, visual, thermal, olfactory, or similar information. 
  
  I. Professional or employment- related information. - NO
  Current or past job history or performance evaluations. 
  
  J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).  - NO
  Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. 
  
  K. Inferences drawn from other personal information.  - NO
  Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

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We obtain the categories of personal information listed above from the following categories of sources: 

• Directly from you. For example, when you create an account and utilize our services. 

• Indirectly from you. For example, from observing your actions in our software applications. 

• Third Parties. For example, certain utility companies may provide us information about you if you sign up for certain programs related to our services.

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Use of Personal Information 

We may use or disclose the personal information we collect for one or more of the following purposes: 

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to create an account and use our services, we will use that information to create your account. 

• To provide, support, personalize, and develop our products, and services. 

• To create, maintain, customize, and secure your account with us. 

• To process your requests, purchases, transactions, and payments and prevent transactional fraud. 

• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses. 

• To help maintain the safety, security, and integrity of our products and services, databases and other technology assets, and business. 

• For testing, research, analysis, and product development, including to develop and improve our products, and services. 

• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. 

• As described to you when collecting your personal information or as otherwise set forth in the CCPA. 

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. 

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Sharing Personal Information 

We may share your personal information by disclosing it to a third party for a business purpose. 

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We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Flexcharging has disclosed personal information for a business purpose. 

 

We may also share your personal information by selling it to third parties, subject to your right to opt-out of those sales. Our personal information sales do not include information about individuals we know are under age 16. In the preceding twelve (12) months, Flexcharging has sold the following categories of personal information to the categories of third parties indicated in the list below. For more on your personal information sale rights, see Personal Information Sales Opt- Out and Opt-In Rights.

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Personal Information Category and Category of Third-Party Recipients are outlined below.

 

A: Identifiers. 

• Business Purpose  Disclosures 

  • Customer interactions 

  • FlexCharging account access 

  • EV account access 

  • Debugging 

  • Internal research 

• Sales

  • Utility program data and research 

  • Fleet program data and research 

  • Customer marketing/notifications 

  • Transportation Electrification Companies for anonymized data research 

 

B: California Customer Records personal information categories. 

• Business Purpose Disclosures 

  • Auditing

  • Customer interactions 

  • FlexCharging account 

  • access 

  • EV account access 

  • Debugging 

  • Internal research 

• Sales

  • Utility program data and research 

  • Fleet program data and research 

  • Customer marketing/notifications 

  • Transportation Electrification Companies for anonymized data research 

 

C: Protected classification characteristics under California or federal law. 

• Business Purpose  Disclosures  - None 

• Sales - None 

 

D: Commercial information

• Business Purpose  Disclosures  - None 

• Sales - None 

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E: Biometric information 

• Business Purpose  Disclosures  - None 

• Sales - None 

 

F: Internet or other similar network activity 

• Business Purpose  Disclosures 

  • Internal Marketing Efforts 

• Sales

  • None 

 

G: Geolocation data 

• Business Purpose  Disclosures 

  • Debugging

  • Internal research 

• Sales

  • Utility program data and research 

  • Fleet program data and research 

  • Customer marketing/notifications 

  • Transportation Electrification Companies for anonymized data research 

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H. Sensory data

• Business Purpose  Disclosures  - None 

• Sales - None 

 

J: Non-public education information 

• Business Purpose  Disclosures  - None

• Sales - None 

 

I: Professional or employment-related information 

• Business Purpose  Disclosures  - None

• Sales - None 

 

K: Inferences drawn from other personal information 

• Business Purpose  Disclosures  - None

• Sales - None 

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Reselling Personal Information 

The CCPA prohibits a third party from reselling personal information unless you have received explicit notice and an opportunity to opt-out of further sales. The following businesses purchase personal information from us and may resell that information. To opt-out of those sales, please visit that business's opt-out notice at link provided below. 

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*None at Present* 

 

Your Rights and Choices 

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. 

 

Right to Know and Data Portability 

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:

1. The categories of personal information we collected about you. 

2. The categories of sources for the personal information we collected about you. 

3. Our business or commercial purpose for collecting or selling that personal information. 

4. The categories of third parties with whom we share that personal information. 

5. If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: 

   1. sales, identifying the personal information categories that each category of recipient purchased; and 

   2. disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained. 

6. The specific pieces of personal information we collected about you (also called a data portability request). 

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Right to Delete 

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to: 

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you. 

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. 

• Debug products to identify and repair errors that impair existing intended functionality. 

• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. 

• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.). 

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public 

• interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent. 

• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. 

• Comply with a legal obligation. 

• Make other internal and lawful uses of that information that are compatible with the context in which you provided it. 

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

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Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by either:

Emailing us at privacy@FlexCharging.com.

OR

Completing this Privacy Request

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Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. You may also make a request to know or delete on behalf of your child by contacting us using the above means.

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You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

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Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include

• Confirming pieces of personal information that are already in our possession.

  • Logging into your account and making the request through it - were allowed

  • If you are making a request regarding your child, we may require that you call us directly or sign a consent form to confirm that you are the parent or guardian of the child.

  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account (as available) sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in the request to verify the requestor's identity or authority to make it.

For instructions on exercising your sale opt-out or opt-in rights, see Personal Information Sales Opt-Out and Opt-In Rights below.

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Response Timing and Format 

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at privacy@FlexCharging.com. 

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We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

 

If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. 

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Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. 

 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. 

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Personal Information Sales Opt-Out and Opt-In Rights

If you are age 16 or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years old. Consumers who opt-in to personal information sales may opt- out of future sales at any time. 

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To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following  link: Do Not Sell My Personal Information.

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Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by: 

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If you wish to opt back in, please contact us via the same link above to notify us of your opt-in preference.

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You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

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Non-Discrimination 

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: 

• Deny you goods or services. 

• Charge you different prices or rates for goods or services, including through granting 

• discounts or other benefits, or imposing penalties. 

• Provide you a different level or quality of goods or services. 

• Suggest that you may receive a different price or rate for goods or services or a different 

• level or quality of goods or services. 

• However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. 

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Changes to Our Privacy Policy 

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

 

Contact Information 

If you have any questions or comments about this notice, the ways in which Flexcharging collects and uses your information described here , your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at any of the following:

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• Privacy Request Form

• Email: privacy@FlexCharging.com 

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If you need to access this Policy in an alternative format due to having a disability, please contact privacy@FlexCharging.com.